Shipping & Returns

Age Verification Policy

You must be at least 18 years of age (and in some states 21 years of age) or older to purchase vaping and electronic cigarette products that may or may not contain nicotine derived or not derived from tobacco.  All orders will need to be verified with a valid state ID and the name & address must match that of the shipping address.  Orders that cannot be verified with 72 hours will be cancelled and refunded without notice. An adult signature is required for all shipped orders.

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the continental United States. Note that there are restrictions on some products, and some products cannot be shipped to certain domestic or international destinations.  

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Local Pickup

We offer free local pickup at both our retail shops during normal business hours Monday through Friday.  All online orders require a 24 hour wait period to ensure the payment clears our bank.  Orders to be picked up at our Maryland location will be available immediately after the payment clears. Orders to be picked up at our Virginia shop must be scheduled since inventory will need to be transferred from our web store warehouse.  For Virginia store pickup, you will receive a call or email within 1 business day of placing your order and in most cases will be available for pickup within 1-2 business days.